Raya Tsvetkova

Social workers spend their days listening to people in vulnerable situations. They ask sensitive questions, build trust, and navigate complex personal dynamics. Journalists often do similar work, yet they receive far less training in these skills.

One lesson journalists can learn from social workers is the importance of active listening. This means giving full attention, avoiding interruptions, and allowing silence to guide deeper reflection. People in interviews often reveal the most important details after a pause.

Another lesson involves trauma informed communication. Social workers are trained to avoid triggering language, respect personal boundaries, and let individuals control how much they share. Journalists who adopt these approaches create safer and more respectful interview environments.

Social workers also understand the importance of follow up. They know that a single conversation cannot capture a person's entire experience. For journalists, checking in after an interview can clarify quotes, add context, or ensure that the story still reflects the person's intentions.

Finally, social workers know how to balance empathy with professionalism. They care deeply without becoming overwhelmed. This balance supports clearer decision making and avoids emotional burnout.

Journalists do not need to become social workers, but they can draw inspiration from the field. Adopting some of these techniques leads to more sensitive, ethical, and thoughtful reporting.